Creative
Servant
Leader
Download my resume.
alex.turkovic@gmail.com
Creative servant leader with over 14 years of comprehensive L&D and mission-critical Customer Operations Leadership
experience with emphasis on:
- Employee personal & professional development
- Customer experience/journey mapping and end-to-end process improvement
- L&D leadership driving customer-facing education, departmental KPIs and employee development.
- Building and leading high-performance teams to drive transformational innovation & create value
- Deep knowledge of strategic planning, program management and P&L management.
- Articulate communications driving alignment from the C-suite to individual contributors
- Cross-functional relationship building to drive execution of strategies
- Bilingual: English / German
Jul 2017 – Present
HotSchedules, Inc.
Sr. Director, Implementation & Training Services
Dec 2015 – Jul 2017
HotSchedules, Inc.
Director, Implementation & Training Services
Jul 2012 – Dec 2015
BigCommerce, Inc.
Manager, Learning & Development
Mar 2007 – Jul 2012
Dell, Inc.
Training Sr. Analyst
Testimonials
“I feel fortunate to work with Alex. He has a positive approach to people and work with an open door policy and always accessable. A great manager of people, deep knowledge of his department and an overall team player. Loyal and insightful, an asset for our company, and any employee would be lucky to have Alex as a manager.”
Matthew Leone
COO – automotiveMastermind, Inc.
“Alex is a true to life example of servant leadership. He is incredibly thoughtful in how he leads a team while simultaneously delivering on critical business objectives. I hired Alex during a time of transition and significant growth for the Implementation department. He was able to reimagine the customer experience throughout the onboarding process. This led to an improved and tailored customer experience while simultaneously improving efficiency/resource utilization and long-term scalability. Alex is able to oscillate between strategic planning and tactical execution and is never satisfied with the status quo. He is a culture builder and knows how to inspire the tribe. It’s without a doubt that I recommend Alex and I am excited to witness his continued career growth.”
Ray Gallagher
Head of Client Experience – Wisely Inc.
“Alex was one of the first people I worked with upon joining HotSchedules. He had expertly managed an ongoing project with an outside creative agency working on a product evolution, which I was set to pick up. Not only did he set us up for success, Alex proved to be an amazing colleague in the years that followed. I have counted on him more than once, when in a tight situation or when I needed smart and empathetic counsel.
Alex’s natural leadership, open demeanor, and transparency come through in the team he has built, which is well respected within the company and by the customers they serve. They hold themselves and each other accountable and deliver immediate results every time with his leadership and motivation. I’ve witnessed individual members of his team grow by leaps and bounds and have benefitted directly when he introduced me to one of his former team members who has since joined our design team and excelled.
I count myself lucky to have worked with him and look forward to doing so again down the road.“
Alex Jones
Creative Director – HotSchedules, Inc.
“Over several years at HotSchedules, I had the pleasure of working for and with Alex. Alex works relentlessly to motivate his team towards a common goal with a willingness to get in the trenches when it’s needed. Alex excels in fostering a culture of learning by coaching to each team member’s individual goals and professional plans. Affable and good-natured, Turk as he’s known, continuously creates opportunities to lighten the load and break up the monotony by introducing elements of fun to every day tasks. Whether a team outing, a happy hour or surprise breakfast tacos, Turk knows the exact time to reenergize and reward his team during the tough days.
Turk is an all-around stellar addition to any team.“
Bonnie Chavez
Customer Experience Training Program Lead – Dropbox
“I worked with Alex for a relatively short time but it was easy to see his professionalism and drive for excellence. Alex is comfortable in the role of team leader and team player, which suits his Learning & Development and Customer Success skills perfectly.”
Gareth Giles Knopp
Chief Customer Officer – Board Internation
“Alex and I were peers in the sales and implementation organizations HotSchedules. Alex always took the time to make sure he heard the customers needs from the sales perspective and therefore was able to set great expectations for the customer engagement. I’ve always known Alex as someone who has taken on tougher assignments and also led new initiatives. When multiple departments needed a leader to step up – Alex facilitated a large group and brought out insightful results from this diverse group of business leaders. He is a leader, a mentor, and would be an incredibly valuable colleague at any organization. Frankly, there couldn’t be a nicer and more well-rounded guy with diverse interests and great humor & wit!“
Brad Burrows
Director of Enterprise Sales – HotSchedules Inc.
“Alex joined HotSchedules in 2017 yet, it’s as if he’s been with HotSchedules since its inception in 1999. Alex built a team that helped deliver immediate value to new customers as the Senior Director of Implementation and Training. Alex and his team handle anywhere from 3000 to 4000 customer interaction calls a month delivering training for the suite of HotSchedules modules. Alex implemented new processes which led to a decrease in the average project duration, which not only helped customers to benefit from a world class solution but also helped to drive revenue growth for the company. Alex fosters HotSchedules’ core values with humility being at the top of the list. Always leading by example not only for his department but for across all departments.“
Chris Sundgren
Sr. Product Manager – HotSchedules, Inc.
“Working under Alex’s leadership was such an enriching experience for me. He is a servant leader who leads by example and puts his team first. He is always willing to work through tough issues with you and provide encouragement and support as needed. He leads a diverse team of individuals and knows exactly how to let everyone’s strengths shine while coaching and developing opportunity areas and ensuring the team succeeds. Alex thrives at building culture and morale and his attitude is infectious. He is an asset to any organization and I was honored to work under his leadership!“
Lea Ann Roberts
Solutions Consultant – HotSchedules, Inc.